VirtuAssist Service Policy

Effective Date: July 15, 2026

Thank you for choosing VirtuAssist.
We are committed to providing reliable, professional literary support that helps indie authors stay organized, visible, and consistent throughout their publishing journey.

This Service Policy outlines the terms governing our services and explains what you can expect when working with us.

1. Overview

VirtuAssist provides ongoing literary support to indie, self-published, and hybrid-published authors. Our services are designed to reduce the administrative workload involved in running an author business, allowing clients to spend more time writing and publishing.

Our support may include administrative assistance, visibility management, publishing support, and manuscript support, depending on the agreed service package.

2. Scope of Services

The scope of work is agreed upon before the start of our engagement and is based on the selected support package or written proposal.

Our services may include, but are not limited to:

Administrative Support

• Inbox management

• Reader correspondence organization

• Calendar management

• Scheduling

• Document organization
  

Visibility Support

• Instagram content planning

• Caption writing

• Content scheduling

• Community engagement support

Publishing & Manuscript Support

• Launch checklists

• ARC coordination

• Reviewer tracking

• Voice note transcription

• Typing handwritten manuscripts or notes
  

Any work requested outside the agreed scope may require a revised proposal or additional fee.

3. Onboarding & Payment

All new clients begin with a discovery call to discuss their needs and determine the most suitable level of support. Once both parties agree on the scope of work:

• A proposal outlining the agreed services will be provided.

• Services commence upon receipt of the first payment.

• Monthly invoices are payable in advance unless otherwise agreed in writing.
  

4. Communication

We aim to respond to emails within two business days. Clients are encouraged to provide clear instructions, timely feedback, and all necessary materials required to complete assigned tasks. Delays in receiving information or approvals may affect project timelines.

5. Revisions

Where applicable, reasonable revisions are included for deliverables such as captions, content calendars, checklists, and formatted documents.
Requests that significantly alter the original brief or require additional work may incur extra charges.

6. Client Responsibilities

To ensure an effective working relationship, clients agree to:

• Provide accurate information and required materials.

• Grant necessary access to relevant platforms and tools.

• Respond to questions and requests for clarification promptly.

• Respect agreed timelines and communication channels.
  

7. Confidentiality

Client privacy is fundamental to our work.

All information, documents, manuscripts, account credentials, and business materials are treated as strictly confidential and will never be shared with third parties without written permission.

A Non-Disclosure Agreement (NDA) can be signed upon request.

8. Cancellation

Either party may end the working relationship by providing written notice in accordance with the agreed service terms. Any outstanding work completed up to the cancellation date remains payable.

9. Limitation of Liability

VirtuAssist provides administrative and operational support only. We do not guarantee publishing outcomes, book sales, reader growth, or marketing performance. Our liability is limited to the fees paid for the services provided.

10. Contact Us

If you have any questions regarding this Service Policy, please contact us:

Email: sales@virtuassist.uk